Principles are :

• Satisfy customers' expectations and needs regarding:

• Conformity: products always shall be free from defects and satisfy contractual requirements.

• Punctuality: even when delivery terms are short, our customers have the right to punctual deliveries in the respect of conformity.

• Assistance: customers have the right to obtain assistance and clarifications in short time and effective way.

• Guarantee to personnel, as resource of main value, a safe working environment, sane and motivating, eeping into maximum consideration the respect of safety regulations and continuous improvement of working conditions;

• Assure to suppliers a common way of improvement about products quality, services, ambient and safety performances and understanding on customers' expectations; • Assure to the ownership the company conomical profit, through productivity improvement and increase of company property in terms of customers and competence.

• Assure the community the continuous respect of current regulations and pursue an ethic behavior and conscious of human rights and company tasks.